FAQ For Buyers

What is meant: Screening, documents, and eligibility.

Answer: Yes. Every seller is reviewed before approval. They must meet our criteria and provide business documents proving their activity, identity, and capability to deliver the listed services or goods.

What is meant: Card safety and payment processing.

Answer: All payments are processed via Stripe and protected by secure payment technology. The platform does not store your full card data; you pay through a protected checkout flow.

What is meant: Protecting both buyer and seller.

Answer: The platform protects both sides. Your money is held securely and is released to the seller only after the work is completed. This prevents “pay and disappear” and also prevents non-payment after work is done.

What is meant: Release timing, confirmation, and disputes.

Answer: After the seller marks the order as completed, you have time to review the result. If there is no revision request or dispute, the order closes and the seller becomes eligible for payout.

What is meant: Who can place orders.

Answer: Yes. Orders are available only for companies and sole traders. You provide business details (including VAT/NIP where applicable) so the seller can issue a correct invoice.

What is meant: Bank fees and currency exchange.

Answer: Banks and payment providers may charge additional fees and apply currency conversion. These costs are not controlled by the platform and may slightly change the final amount charged.

What is meant: Contact details and bypassing the platform.

Answer: No. Sharing contact details to move communication or payment off-platform is prohibited. It removes transaction protection and may lead to account restrictions for both sides.

What is meant: “Official” communication channel for evidence.

Answer: Use the platform’s order conversation/support channel linked to your order. This keeps a complete record for quality control, arbitration, and document reconciliation.

What is meant: Off-platform payments.

Answer: Do not agree. Paying outside the platform voids buyer protection and dispute handling. Report such requests through the platform support channel so we can take action.

What is meant: Responsibility split between platform and seller.

Answer: The seller is responsible for performing the service or delivering goods as described. The platform secures payments and provides arbitration tools if a dispute arises.

What is meant: Booking flow from selection to payment.

Answer: Choose a consultation service, pick an available time slot, and pay. The booking is confirmed on the platform, and you can share your topic and materials in the order conversation.

What is meant: Uploads, photos, PDFs, settings, samples.

Answer: After payment, send your topic and supporting files in the order conversation: photos, short videos, machine specs, settings, PDFs, measurements, or sample results — anything that helps the expert prepare.

What is meant: Where the link is delivered.

Answer: The seller sends the meeting link through the platform conversation connected to your order. This ensures the link is visible in one place and is recorded for support purposes.

What is meant: Recording permission and data protection.

Answer: Recording is possible only if it’s stated in the service description and both sides agree. Recordings may contain personal data, so storage and sharing must follow privacy rules.

What is meant: Rescheduling and cancellations.

Answer: Rescheduling rules depend on the specific service card. If you know in advance, message the seller immediately in the order conversation and request a reschedule within the described policy.

What is meant: Whether complex color tasks can be done online.

Answer: Often yes: reviewing your workflow, analyzing measurements, recommending settings, and interpreting test forms can be done remotely if you provide clear data, screenshots, and measurement results.

What is meant: Acceptance criteria for advisory services.

Answer: Completion means the session took place and the seller delivered what the service card promised: recommendations, troubleshooting steps, a summary, or agreed deliverables provided in the platform conversation.

What is meant: “Revision” without a dedicated revision button.

Answer: Send a structured clarification request in the order conversation: list what is unclear and what additional guidance you need. This creates a formal record and helps finalize the outcome.

What is meant: No-show policy and protection.

Answer: Report the no-show in your order conversation immediately. Provide evidence (timestamps, screenshots). We will review the case and may arrange a reschedule or refund as appropriate.

What is meant: Extra time and additional payment.

Answer: Yes, if both sides agree. Extra time should be covered by an additional paid item/order on the platform to keep the transaction protected and documented.

What is meant: Process and expectations.

Answer: You place and pay the order, provide technical context in the order conversation, and agree on the plan: steps, timeline, and deliverables such as a report, fixes, a training session, or documented settings.

What is meant: Remote access tools and safety.

Answer: Only with your explicit consent and under safe conditions. Use time-limited access, stay present, restrict permissions, and confirm in writing what actions the specialist is allowed to perform.

What is meant: Acceptance criteria and proof.

Answer: “Done” is defined by the service description and your written scope: fixed issue, completed update, delivered files, completed training, or a written action plan. Always confirm criteria before work starts.

What is meant: Formats, revisions, and deadlines.

Answer: The service card should specify what you receive: number of concepts, revision rounds, final formats (PDF, AI, PSD, packaged files), and deadlines. Delivery happens through the platform’s order conversation.

What is meant: Typical outcomes in limited time.

Answer: It’s a focused, time-boxed service: audit of offers, proposal templates, positioning, lead funnels, ads setup recommendations, or a clear checklist of improvements—defined upfront in the card.

What is meant: Scope creep and add-ons.

Answer: Yes, but changes must be agreed in writing in the order conversation. If it increases workload, it must be covered by an additional paid item/order on the platform.

What is meant: IP transfer in B2B.

Answer: Ownership and usage rights follow the service description and the seller’s invoice terms. If you need full commercial rights or exclusivity, ensure it’s stated clearly in the card and confirmed in writing.

What is meant: Confidentiality and portfolio usage.

Answer: If confidentiality matters, state it in writing in the order conversation. Portfolio use depends on agreed terms; you can require “no public use” as part of the order conditions.

What is meant: Revisions and dispute path.

Answer: First, request corrections in the order conversation with clear bullet points and evidence (screenshots, files). If agreement fails, initiate a formal dispute/refund process through platform support.

What is meant: Losing protection outside the platform.

Answer: Not recommended, nevertheless we can admit that in some cases you have to discuss your project details in a messenger. Keep communication and file exchange inside the platform to preserve protection, evidence, and dispute handling. Otherwise we will not approve any WhatsApp screenshots as a confirmation of your agreement with the seller. Off-platform messages are not reliable for arbitration.

What is meant: Steps from agreement to travel.

Answer: You discuss scope and conditions in the order conversation (rates, minimum hours, travel costs, dates), then place and pay the order. The seller schedules the trip only for paid work.

What is meant: Transport, hotel, tickets, per diem.

Answer: Travel costs may include transport, accommodation, tickets, and per diem. The service card should explain the rules, and the exact estimate should be confirmed in writing before payment.

What is meant: Cash/transfer on the spot.

Answer: No. Any additional hours or costs must be covered by an additional paid order on the platform. This keeps both sides protected and ensures proper B2B documentation.

What is meant: Access, safety, machine data.

Answer: Provide safe access to equipment, required shutdown windows, basic machine data (model, year, hours), symptoms, photos/videos, and contact on-site. Preparation saves time and reduces cost.

What is meant: Reports, checklists, proof.

Answer: Deliverables depend on the service card: inspection report, defect list, measurements, recommendations, photos, or work protocol. Ask the seller to attach key results in the order conversation.

What is meant: Responsibility for cancellation on-site.

Answer: Such cases are resolved based on what was agreed in writing and what happened on-site. Confirm access and safety requirements before payment, and document issues immediately in the order conversation.

What is meant: Reducing wasted time and travel risk.

Answer: Yes. Ask the seller in the order conversation for a checklist of what must be ready (tools, lifting, power, consumables, staff). This improves outcomes and avoids delays.

What is meant: Preventing hidden defects and bad deals.

Answer: An inspection provides factual condition data: key measurements, test prints, defect risks, required investments, and an objective report. It reduces uncertainty and strengthens your negotiation position.

What is meant: Add-ons and procurement advice.

Answer: Yes. Recommendations can be included in the report. If you want additional procurement support or implementation work, treat it as a separate paid scope documented in the platform.

What is meant: Contacts vs practical coordination.

Answer: Coordination should remain inside the platform. If emergency coordination is required, follow the platform’s rules and use the official support channel so there is an auditable record.

What is meant: Workflow from shipment to return.

Answer: You place and pay the order, ship the item to the workshop address stated in the service card, receive a diagnosis, approve the estimate, and get the repaired item shipped back when ready.

What is meant: Logistics cost allocation.

Answer: Shipping rules are stated in the service card. Commonly, you pay shipping to the workshop and agree who pays return shipping. Sometimes the shipping arrangement is compulsory for the seller to avoid VAT. Confirm courier, insurance, and packaging requirements in writing.

What is meant: Additional budget approval.

Answer: The seller must send a diagnosis and updated quote through the order conversation. No major repair should proceed without your written approval. Extra cost must be covered by an additional paid order.

What is meant: Paying for diagnostics and return.

Answer: The outcome depends on the service terms. If diagnostics were performed, diagnostics may still be payable. The seller should document findings and return the item according to the agreed shipping rules.

What is meant: Warranty duration and exclusions.

Answer: Warranty terms are set by the seller and must be stated in the service card: duration, scope, and exclusions (misuse, mechanical damage, contamination, etc.). Keep warranty claims inside the platform.

What is meant: Packaging, insurance, evidence.

Answer: Typically the sender is responsible under courier terms. Take photos/video before shipping, pack professionally, and insure valuable items. In disputes, courier documents and your evidence matter.

What is meant: Unprotected shipments.

Answer: No. Always place and pay the order first. Otherwise you may lose protection, clear scope, and proper documentation of what the seller must do and when.

What is meant: Parts procurement as part of the job.

Answer: Yes, if the service card allows it or you agree in writing. Parts costs must be transparent and approved by you. If needed, parts procurement becomes a separate paid scope.

What is meant: Documentation for maintenance records.

Answer: Yes. Ask for a short technical report and parts list in the order conversation. Many B2B buyers need this for maintenance history and future troubleshooting.

What is meant: Operation conditions and responsibility.

Answer: Document your installation conditions and symptoms, and contact the seller through the order conversation. Warranty terms and evidence will determine whether it’s a warranty case or an environment issue.

What is meant: Payment safety and proof.

Answer: You pay on the platform; shipment and communications are documented. If goods are not as described or not delivered, you report it through the order support channel and start the refund/dispute process.

What is meant: Invoicing and tax responsibility.

Answer: The seller issues the invoice directly to your company. VAT is applied according to B2B rules and place of supply. The platform is not the invoice issuer for the goods.

What is meant: Risk reduction and verification.

Answer: Yes. Sellers must describe condition honestly. To reduce risk, order an independent inspection service before purchase, request test evidence, and document all conditions in writing.

For used printing equipment you can purchase our independent pre-purchase inspection. You can find details following by this link:

For straight printing machines (offset, flexo).

For printing machines with perfector.

What is meant: Correct evidence and timeline.

Answer: Record unpacking (photos/video), keep courier documents, and report the issue immediately through the order conversation. Provide clear evidence and requested resolution (replacement, repair, partial/full refund).

What is meant: Shipment transparency.

Answer: Sellers can add shipment details such as tracking number and carrier information to the order, when supported by the listing. Always request tracking for valuable shipments.

What is meant: Return policy vs custom orders.

Answer: Return rules depend on the product listing and B2B terms. Some goods may be returnable, others not. Always check the listing’s return conditions before payment.

What is meant: Bundling goods with services.

Answer: Yes, if the seller offers it. Installation, commissioning, and training should be ordered as separate services or clearly included in the scope, so deliverables and pricing are documented.

What is meant: B2B negotiation and documentation.

Answer: Yes. Negotiate in the order conversation before paying. Confirm agreed terms in writing: price, Incoterms (if used), packaging, lead time, and responsibilities.

What is meant: Off-platform payment risk.

Answer: No. Direct payments remove protection and dispute resolution. All payments must remain on the platform for your safety and proper transaction records.

What is meant: Logistics requirements.

Answer: Request them before payment and confirm in writing. If extra work is needed, it may require an additional paid scope. Clear documentation prevents delays and disputes.

What is meant: Custom manufacturing rules.

Answer: Tooling made to your drawings and specifications is produced uniquely for your job. If it matches the agreed specification, it typically cannot be resold, so returns are generally not possible in B2B.

What is meant: Drawings, tolerances, materials.

Answer: Provide vector files or drawings, dimensions, tolerances, material, embossing type (blind/raised), thickness/height, mounting constraints, and substrate details. Confirm the final specification in writing.

What is meant: Reducing risks.

Answer: Often yes. Many sellers can offer a test piece or a pre-production proof. If this is a separate task, it should be ordered as a separate paid item so it is documented and protected.

What is meant: Objective acceptance criteria.

Answer: Conformity is measured against the approved specification: geometry, dimensions, material, surface finish, and tolerances. This is why the final agreed spec must be confirmed inside the platform.

What is meant: Buyer mistake consequences.

Answer: If the tooling was made exactly to your provided data, it is considered delivered as ordered and is typically not refundable. Use drawing review services or proofing to prevent costly mistakes.

What is meant: Seller error and buyer protection.

Answer: Document the mismatch (measurements, photos, evidence) and report it through the order support channel. Possible outcomes include rework, partial refund, or full refund depending on findings.

What is meant: NDA-like expectations.

Answer: Yes. State confidentiality requirements in writing before production starts. Ask the seller to confirm they will not reuse or disclose your drawings and design details.

What is meant: Production time vs shipping time.

Answer: Lead time includes manufacturing plus shipping. Confirm production timeline, readiness date, and shipping method in writing. Complex tooling may require longer verification cycles.

What is meant: Rights to CAD/source files.

Answer: Ownership depends on the listing terms. If you require delivery of source files or exclusive rights, it must be explicitly stated and confirmed in writing before production begins.

What is meant: Transport risk management.

Answer: Yes. Request insured shipping for high-value tooling and confirm packaging standards. Keep shipment documents; they may be required if transport damage occurs.

What is meant: Where the rules are and what data is collected.

Answer: We comply with GDPR/RODO. Details on what we collect, why, legal bases, retention, and your rights are provided in our Privacy Policy (RODO) on the website.

What is meant: What counts during dispute resolution.

Answer: Keep everything inside the platform: messages, files, confirmations, photos, tracking numbers, and agreed terms. Off-platform messages are not reliable for arbitration.

What is meant: First step of a dispute.

Answer: Open the order support conversation and describe the issue clearly, with evidence and your requested resolution (revision, replacement, partial refund). This creates an official case record.

What is meant: Who initiates and who confirms refunds.

Answer: Refunds are handled through the platform’s refund workflow. You submit your claim with evidence; the seller may agree and initiate a refund request, and the platform may review and approve it.

What is meant: Not a dispute — technical support.

Answer: Check the Help/FAQ first. If you need assistance (payment error, cannot access an order, missing notification), use the contact form and include your order ID and screenshots.

What is meant: Right to erasure and limitations.

Answer: You can request data deletion where legally possible. Some data must be retained for accounting, tax, and legal obligations. Submit your request through the contact form.

What is meant: Fair feedback and abuse prevention.

Answer: Reviews should be factual and respectful. Abuse, threats, and disclosure of personal data are prohibited. The platform may moderate reviews that violate rules or applicable law.

What is meant: Safety and enforcement.

Answer: Do not agree. Report it through the order support conversation. Off-platform payments remove protection and may lead to account restrictions for the seller and, in some cases, for the buyer.

What is meant: Escalation and confidentiality.

Answer: Use the contact form and select the relevant topic (payments, dispute, privacy). Provide order ID and facts. We treat sensitive requests carefully and respond through official channels.

What is meant: Final accordion item and hidden contact form.

Answer: If you didn’t find the answer here, click “Contact us” at the bottom of this section to open the hidden contact form. Describe your issue and include your order ID (if available).