Documentation

Refund Policy

This Refund Policy applies to all services and products offered through our marketplace, including consulting, on-site service work, equipment upgrades, and spare parts.

1. Services Provided by Independent Vendors

All services on this marketplace are performed by independent vendors.
Each vendor is solely responsible for the quality, delivery, and completion of the service they provide.

Refund requests for:

• consulting services,

• repairs or on-site work,

• equipment upgrades,
  must be submitted directly to the vendor within 7 days from the date the service was delivered.

Vendors may approve or decline a refund based on:

• the scope of work performed,

• the evidence provided,

• the terms agreed upon before the service.

2. Spare Parts and Physical Goods

Refunds for spare parts or physical goods may be issued only when:

• the item was damaged on arrival,

• the item is defective,

• the wrong item was delivered.

Items must be returned in unused condition within 14 days of delivery, unless the vendor specifies otherwise.

3. Non-Refundable Items

The following cannot be refunded:

• completed consulting sessions,

• on-site service calls already performed,

• diagnostic visits,

• custom-made parts,

• items installed or used by the customer.

4. Marketplace Fees

Marketplace service fees and transaction fees are non-refundable, except when a refund is due to a vendor’s failure to deliver the agreed service.

5. Disputes

If the customer and vendor cannot reach an agreement, the marketplace may assist in reviewing the case.
However, the marketplace is not the service provider and cannot guarantee a refund on behalf of the vendor.

6. How to Request a Refund

Refund requests must include:

• order number,

• date of service or delivery,

• detailed explanation,

• photos or documentation (if relevant).

Requests can be initiated through the customer’s account dashboard.